Refund policy
Last updated: 08/2026
At ArcadeMiniPlay, we want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy, subject to the terms below.
This policy applies to purchases made through our online store. Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under the laws applicable to your purchase.
1. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a change-of-mind return, the product should be returned in a condition that allows us to assess its condition and value. We recommend returning the console with:
- All original accessories and cables
- Any included memory card or other components
- Original packaging, where reasonably possible
- Manuals and other items supplied with the product
You may open and inspect the product as reasonably necessary.
However, if the product has been used beyond what is reasonably necessary for inspection or testing, or has been damaged, modified, scratched, marked, or returned with missing components or accessories, we may reduce the refund amount to reflect the loss in value, where permitted by applicable law.
2. Faulty, Damaged or Incorrect Products
If your console:
- Arrives damaged;
- Is defective or faulty;
- Does not work as described;
- Is missing an important component; or
- Is different from the product you ordered,
please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or video showing the issue.
We will assess the problem and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a repair, replacement, refund or other remedy.
We will not treat a faulty-product claim as a change-of-mind return.
For Australian customers, Australian Consumer Law guarantees apply in addition to our store policy. These guarantees cannot be removed or reduced by our return policy.
For UK customers, statutory consumer rights also apply. Products must meet applicable requirements such as being as described, of satisfactory quality and fit for purpose.
3. How to Request a Return
Before sending a product back, don't hesitate to get in touch with us at:
Email: support@arcademiniplay.com
Please include:
Order number:
Customer name:
Reason for return:
Photos/videos, if applicable:
We will provide you with the return instructions and return address.
Please do not send a return to an address shown on the parcel or payment receipt unless we have instructed you to do so.
4. Return Shipping
For a change-of-mind return, the customer is responsible for the return shipping cost unless we state otherwise or applicable law requires us to cover it.
If the product is faulty, damaged on arrival, or incorrect, please contact us before returning it. We will provide instructions regarding the return shipping arrangements.
5. Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
If your refund is approved, the refund will normally be issued to the original payment method.
The amount refunded may be reduced where the returned product has lost value because of handling or use beyond what is reasonably necessary to inspect or test the product, to the extent permitted by applicable law.
Where a return is due to a fault, damage, incorrect item, or another circumstance where the law requires a full refund, we will not make an unlawful deduction.
6. UK Customers
If you are a customer in the UK, you may have a statutory right to cancel an online purchase within 30 days of receiving the goods, without needing to provide a reason, subject to applicable exceptions.
After notifying us of cancellation, the goods generally need to be returned within the applicable period. Where the statutory cancellation right applies, refunds will be handled in accordance with applicable UK law, including applicable rules concerning standard delivery costs and deductions for diminished value.
Our 30-day return period is intended to provide an additional change-of-mind period where applicable, but it does not remove or reduce any statutory rights available to UK customers.
7. Australian Customers
Australian customers have rights under the Australian Consumer Law (ACL).
These rights include consumer guarantees relating to products being of acceptable quality, fit for purpose and matching their description. Where consumer guarantees are not met, the appropriate remedy may include a repair, replacement or refund depending on the circumstances.
Our 30-day change-of-mind return policy is separate from these statutory consumer guarantees.
If you simply change your mind, you may use our 30-day return policy subject to its conditions. However, our conditions for change-of-mind returns do not apply to claims made under Australian Consumer Law.
8. US Customers
For customers in the United States, our 30-day return policy applies to eligible change-of-mind returns.
Additional consumer protections may apply depending on the customer's state or circumstances.
If we are unable to ship an order within the timeframe we promised, or within the applicable timeframe required by law, we will provide the appropriate options and refunds required by applicable law.
9. Missing Accessories or Components
If a returned product is missing accessories or components that were included with the original purchase, we may deduct the reasonable value of the missing items from a change-of-mind refund, where permitted by applicable law.
This does not affect statutory remedies for faulty, damaged or incorrectly supplied products.
10. Products Damaged Through Misuse
Our return policy does not cover damage caused by misuse, accidents, unauthorised modifications, improper handling, or use contrary to the product instructions, except where applicable consumer law provides otherwise.
11. Refund Processing
Once we have received and inspected your return, we will process any approved refund in accordance with this policy and applicable law.
Your bank or payment provider may require additional processing time before the refunded amount appears in your account.
12. Statutory Consumer Rights
Nothing in this policy excludes, restricts or replaces any mandatory consumer rights that apply to you under the laws of your country, state or territory.
Where applicable law provides you with rights that are more favourable than the terms of this policy, those legal rights will prevail.
13. Contact Us
For questions regarding returns, refunds or your order, please contact:
ArcadeMiniPlay
Email: support@arcademiniplay.com
Website: arcademiniplay.com
