Shipping policy

Last updated: 08/2026

At ArcadeMiniPlay, we aim to make your shopping experience as simple and reliable as possible. We offer free tracked shipping worldwide on eligible orders.

1. Free Worldwide Shipping

We offer FREE standard shipping worldwide, with a tracking number provided for your order.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2. Processing & Delivery Times

Orders are normally processed and prepared for shipment within [1–3] business days.

After dispatch, standard delivery is generally estimated at:

7–15 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, local postal services and other circumstances outside our control.

The estimated delivery period begins after your order has been dispatched, not necessarily from the date the order is placed.

3. Tracking Your Order

Once your order has been shipped, we will provide a tracking number by email.

You can use the tracking number to follow the progress of your shipment.

Please allow some time for tracking information to become available after dispatch, as tracking updates may not appear immediately.

4. Premium Delivery

Premium Delivery may be available upon request for selected destinations.

If you would like a faster shipping option, please contact us before placing your order or as soon as possible after placing your order.

Premium shipping availability, delivery time and additional cost will depend on your destination and the carrier available for your order.

5. Customs, Duties & Import Taxes

For international orders, your country may impose customs duties, import taxes, VAT, GST or other charges.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or standard shipping cost and may be payable by the customer upon importation.

Customs procedures and charges vary from country to country, and we cannot control or predict the amount of any applicable customs or import charges.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

6. Delivery Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances outside our control, including:

  • Customs clearance
  • Severe weather
  • Public holidays
  • Carrier delays
  • Incorrect or incomplete delivery information
  • Postal service disruptions
  • High shipping volumes
  • International transportation delays

If we become aware that your order cannot be shipped within the delivery timeframe we advertised, we will contact you and provide the appropriate options in accordance with applicable law.

For US orders, sellers must have a reasonable basis for advertised shipping times and must follow applicable requirements when an order cannot be shipped within the promised timeframe.

For UK orders, agreed delivery periods are important, and where no delivery period is agreed, UK law generally provides a maximum 30-day period subject to applicable rules and circumstances.

7. Incorrect Delivery Information

Please make sure that your shipping address and contact information are correct when placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

If you notice that your shipping address is incorrect, please contact us as soon as possible after placing your order. We cannot guarantee that we will be able to change the address once the order has been processed or shipped.

8. Lost or Damaged Shipments

If your order appears to be lost, delayed significantly, or arrives damaged, please contact us at:

support@arcademiniplay.com

Please provide your order number and, where appropriate, photographs of any visible damage.

We will work with the shipping carrier to investigate the shipment and determine the appropriate solution.

Nothing in this policy limits any statutory consumer rights that apply to your purchase.

9. Delivery Confirmation

Once the carrier's tracking system confirms that an order has been delivered to the address provided at checkout, the order will normally be considered delivered.

If you have not received an order despite the tracking information showing it as delivered, please contact us as soon as possible so that we can investigate with the carrier.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

ArcadeMiniPlay
Email: support@arcademiniplay.com
Website: arcademiniplay.com